Troubleshooting

Nothing happens when Latch is closed and Button is pressed?

Make sure unit is plugged in.
  • Make sure wall outlet is functional.
  • Open Latch, make sure lid is all the way down, re-latch lid.

The mason jar will not vacuum..?

The Jar Sealer is designed for use with Ball® and Kerr® mason jars. Check the Jar Sealer to see if it is centered and pressed firmly over the mason jar lid. Make sure the rubber gasket on Jar Sealer is free from food materials. Examine rim of the mason jar for cracks or scratches. Any gaps can prevent jars from vacuuming properly. Check metal lid of mason jar to see if it is bent. Make sure Accessory Hose is securely in Accessory Port on appliance and on Jar Sealer. Try using two jar lids instead of one. Remove second lid from Jar Sealer when vacuum process is finished.

Cannot insert bag into machine?

Make sure there is enough bag material to reach center of drip tray. Always allow three inches (7.62 cm) extra space to allow the bag to seal tightly around food contents.
  • Gently stretch bag flat while inserting. Insert bag CURL DOWN into Vacuum Channel.

Vacuum Nozzle and Air Valve are not making secure contact?

  • Ensure Vacuum Nozzle is centered over the gray circle and placed flat on air valve. Apply moderate pressure

Gasket is loose or has a tear?

  • Take out the gasket, clean it and reinsert the Gasket into the Vacuum Channel.
  • Call 877-777-8042 or visit website for replacement.

The FoodSaver® Container will not vacuum?

  • Make sure rubber gasket on inside of lid is free from food materials.
  • Examine rim of container for cracks or scratches. Any gaps can prevent containers from vacuuming properly.

Bag is not sealing properly?

  • Too much liquid in bag, freeze before vacuuming.
  • Check for food debris around seal area. If present, Take out the gasket, clean it and reinsert the Gasket into the Vacuum Channel.
  • Bag has wrinkles: To prevent wrinkles in the seal, gently stretch bag flat while inserting bag into Vacuum Channel.

Bag melts?

  • Sealing Strip may have become too hot. Always wait at least 20 seconds for appliance to cool down before you vacuum package another item.
  • Use FoodSaver brand bags. Our FoodSaver® Bags and Rolls are specially designed for FoodSaver® units.

No lights on the control panel?

  • Make sure unit is plugged in.
  • Make sure wall outlet is functional.
  • Make sure lid is all the way down, and the Latch is in the locked position.

Tray Full LED Flashing?

  • Drip Tray has liquid or Drip Tray may be dirty. Empty liquid, clean Drip Tray and place back into appliance.

Red Seal LED Flashing?

  • Unit is overheated. Always allow 20 seconds between seals. Under heavy usage, appliance will shut off automatically and Red Light will flash. Wait for 20 min. for unit to cool off.
  • Always wait 20 seconds between seals.
  • Latch has been left closed position: Gaskets may be compressed. Unlatch and allow 10 to 20 minutes for Gaskets to expand.
  • Vacuum pump running more than 120 seconds. Under heavy usage, appliance will shut off automatically and Red Light will flash. See next section Vacuum Pump is running, but bag is not evacuating.

Vacuum Pump is running, but bag is not evacuating?

  • If making a bag from a roll, make sure one end of bag is sealed. See How to Make a Bag from a FoodSaver® Vacuum Sealing Roll.
  • Adjust the bag and try again. Make sure the open end of the bag is in down inside the vacuum channel.
  • Check for wrinkles in bag along Sealing Strip. To prevent wrinkles in the seal, gently stretch bag flat while inserting bag into Vacuum Channel.
  • Open unit and make sure Gaskets are inserted properly and there are no foreign objects, dirt or debris on the Upper or Lower Gasket.
  • Latch has been left closed position: Gaskets may be compressed. Unlatch and allow 10 to 20 minutes for Gaskets to expand.
  • Make sure the accessory hose is not attached to accessory port.
  • Make sure the lid is latched down all the way. If the Latch does not catch the lid and bring it down, there will be a leak between the Gaskets.

Air was removed from the bag, but now air has re-entered?

  • Examine the seal. A wrinkle along the seal may cause air to re-enter the bag. To prevent wrinkles in the seal, gently stretch bag flat while inserting bag into Vacuum Channel.
  • Sometimes moisture or food material (such as juices, grease, crumbs, powders, etc.) along seal prevents bag from sealing properly. Cut bag open, wipe top inside of bag and reseal.
  • Sharp food items may have punctured bag. Use a new bag if there is a hole. Cover sharp food items with a soft cushioning material, such as a paper towel, and reseal.
  • Fermentation or the release of natural gases from inside the foods may have occurred. When this happens, food may have begun to spoil and should be discarded.

Handheld Sealer not sealing?

  • Ensure zipper is firmly closed. Slide fingers across entire zipper.
  • Air valve is not on flat surface. Reposition bag so the air valve lies flat on counter with no food under air valve.